Your first appointment with us is an hour long. It begins with a thorough history taken by a veterinary technician or assistant, followed by time with you, your pet, and the doctor. This extended visit allows for a comprehensive physical exam, review of your pet’s medical history, discussion of any recommended diagnostic testing, and the creation of a personalized treatment plan. New clients must submit a full deposit of $165.00 to hold the appointment. The deposit will be applied to the appointment fee.

In addition to offering holistic modalities, we offer a wide range of wellness and preventative care including vaccinations, titer testing, in-house diagnostic testing, and surgical services. Integrative veterinary care is just that, an integration of traditional/conventional and natural/holistic care. That means that we try to evaluate the “whole” patient including diet, lifestyle, exercise, stress, genetic predisposition, history, illnesses, etc. And then we offer a combination of treatments that will most safely and effectively manage the well being of your companion. While they are in our clinic, we use a Fear Free approach, using treats as distractions and using reduced handling and restraint. Our patients’ having as stress free of an experience as possible is another important component of holistic care.

Unfortunately, no. We’re unable to provide a diagnosis over the phone. For new patients, veterinarians are legally required to establish a valid veterinarian-client-patient relationship (VCPR), which must include a physical exam. Even for current clients, a doctor must see your pet in person to make a diagnosis.

Yes, as our practice grows, we want to make sure that our schedule stays accurate. When a client cancels last minute or does not show up, we are unable to offer this time to someone else, which is unfair to other clients. For all clients we require a 48 hour business day cancellation notice, so that we are able to fill those time slots with another patient. Holistic consult cancellations requests received less than 48 hour business day ahead of time forfeit the full appointment deposit without reimbursement or credit towards a future appointment.

We understand that occasionally life happens, however being as little as 10 minutes late can result in an extended wait time or the need to reschedule your appointment. More than two consecutive late arrivals will require prepayment for future appointments.

In order to maintain a valid veterinarian-patient-client relationship, a physical exam must be performed at a minimum of once yearly. For senior pets over the age of 7, it is our recommendation that they receive bi-annual physical exams. Of course this can vary depending on your pets specific medical history or condition.

Please contact one of our recommended emergency clinics: WVRC in Waukesha: 262-542-3241 Lakeshore: 414-540-6710

Unfortunately no, just as with a human pharmacy or hospital, pharmaceuticals are legally unable to be returned once it has left our building, regardless of if the seal is broken.

All retail sales are final.

Please call at least 24 hour prior to needing a medication refill. For special orders, 10-14 days notice is required to accomodate for ordering and shipping times.